Refund Policy
Table of Contents
1. INTRODUCTION
This Refund Policy governs purchases made directly from Reliability Eye and applies to books, e-books, audiobooks, research reports, training manuals, subscriptions, publishing services, and related products offered by ARRELIC RELIABILITY PRIVATE LIMITED ("Reliability Eye," "Company," "we," "our," or "us").
Our objective is to maintain a fair and transparent policy for readers, bookstores, libraries, institutions, distributors, and corporate customers.
2. COMPANY INFORMATION
Legal Entity
ARRELIC RELIABILITY PRIVATE LIMITED
CIN
U74999OR2016PTC025699
Registered Office
PLOT NO-277-188 254-1102
B.D.A Colony
Kalyan Nagar
Pallahat
Khordha
Odisha 752056
India
3. DIRECT PURCHASES FROM RELIABILITY EYE
Print Books
Customers who purchase print books directly from Reliability Eye may request a return within 30 calendar days from the date of delivery.
To qualify:
- The book must be in resalable condition.
- No excessive wear, damage, markings, or missing pages.
- Original packaging is preferred where applicable.
- Proof of purchase may be required.
Once the returned book is received and inspected, the refund will be processed to the original payment method.
Shipping, handling, customs duties, taxes, and other non-refundable charges may be deducted where permitted by law.
4. E-BOOKS, AUDIOBOOKS & DIGITAL PRODUCTS
Unless required by applicable law:
- E-Books
- Audiobooks
- Research Reports
- White Papers
- Digital Downloads
- Training Materials
- Digital Learning Programs
- Downloadable Resources
are generally non-refundable once access, download, or delivery has occurred.
Exceptions may be considered for:
- Duplicate purchases
- Technical delivery failures
- Billing errors
at the sole discretion of Reliability Eye.
5. PUBLISHING SERVICES
Services including:
- Editorial Services
- Developmental Editing
- Copy Editing
- Proofreading
- Formatting
- Cover Design
- Publishing Consultation
- Marketing Services
- Distribution Services
- Copyright Registration Assistance
are generally non-refundable once work has commenced.
Refund eligibility may depend on:
- Project stage
- Services already delivered
- Contractual agreements
6. THIRD-PARTY MARKETPLACES
Reliability Eye publications may be available through third-party retailers, marketplaces, distributors, bookstores, wholesalers, and digital platforms.
Examples may include:
- Amazon
- Flipkart
- Google Play Books
- Apple Books
- Kobo
- Audible
- Storytel
- Ingram Distribution Partners
- Regional Retailers
Purchases made through third-party platforms are subject to the policies of those platforms.
Reliability Eye cannot process refunds for purchases completed through external sellers.
Customers must contact the original seller or marketplace directly.
7. BOOKSTORE RETURNS
For approved bookstores, resellers, wholesalers, and retail partners:
Eligible print books may be returned within 90 days (3 months) from the original invoice date.
Conditions include:
- Books must be in saleable condition.
- Books must have been purchased directly from Reliability Eye or approved distribution channels.
- Prior authorization may be required.
- Freight and return shipping costs remain the responsibility of the returning party unless otherwise agreed.
Approved bookstore returns may be credited or refunded at:
Original Purchase Price Less 25%
A restocking and handling deduction of up to 25% may apply.
Reliability Eye reserves the right to reject damaged, unsaleable, outdated, or unauthorized returns.
8. LIBRARY RETURNS
Library sales may follow industry-standard library distribution practices similar to those commonly used by global library distributors and wholesalers.
Library returns may be governed by:
- Institutional agreements
- Distributor agreements
- Licensing arrangements
- Collection development policies
Specific return rights will depend upon the purchase channel and contractual terms.
9. DISTRIBUTOR & WHOLESALER RETURNS
Distributor and wholesaler returns may follow return models commonly used within the publishing industry, including practices similar to major global distribution networks.
Return eligibility may depend on:
- Distribution agreements
- Regional policies
- Contractual arrangements
- Inventory management requirements
Reliability Eye reserves the right to establish specific return windows and conditions for each distribution partner.
10. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If a customer receives:
- Damaged books
- Manufacturing defects
- Printing defects
- Incorrect titles
- Incorrect quantities
the customer should contact:
[email protected]within 14 days of delivery.
Photographic evidence may be requested.
Eligible claims may receive:
- Replacement copies
- Credit
- Refunds
- Alternative resolutions
at Reliability Eye's discretion.
11. CONFERENCE, EVENT & TRAINING REGISTRATIONS
Refund eligibility for:
- Conferences
- Workshops
- Webinars
- Training Programs
- Professional Events
may vary according to event-specific terms and conditions.
Individual event policies may supersede this Refund Policy.
12. SUBSCRIPTIONS
Subscription services may include:
- Journals
- Research Libraries
- Digital Learning
- Knowledge Platforms
- Institutional Access
Subscription refunds may depend upon:
- Access already provided
- Content already consumed
- Subscription duration
- Applicable agreements
13. NON-REFUNDABLE ITEMS
The following are generally non-refundable:
- Downloaded digital products
- Accessed digital content
- Completed publishing services
- Customized products
- Personalized services
- Consulting engagements
- Advertising purchases
- Sponsored content placements
- Rights licensing fees
unless otherwise required by law.
14. REFUND PROCESSING
Approved refunds are typically processed within:
7–30 Business Days
depending upon:
- Payment provider
- Banking systems
- Currency
- Geographic location
Reliability Eye is not responsible for delays caused by financial institutions or payment processors.
15. FRAUD PREVENTION
Reliability Eye reserves the right to:
- Refuse abusive refund requests
- Investigate suspicious claims
- Limit refund eligibility
- Request supporting documentation
where fraud, misuse, or policy abuse is suspected.
16. POLICY CHANGES
Reliability Eye may modify this Refund Policy at any time.
Changes become effective upon publication on the website.
17. CONTACT INFORMATION
For refund-related inquiries:
ARRELIC RELIABILITY PRIVATE LIMITED
CIN: U74999OR2016PTC025699
PLOT NO-277-188 254-1102
B.D.A Colony, Kalyan Nagar
Pallahat, Khordha
Odisha 752056
India
FINAL NOTE
Reliability Eye strives to balance reader satisfaction, bookstore flexibility, library requirements, distributor practices, and publishing industry standards.
Our refund practices combine direct-to-consumer support, bookstore return provisions, institutional flexibility, and established global publishing distribution principles to create a fair and sustainable ecosystem for all stakeholders.